Consumer Code


Whiterock Homes Ltd strives to offer the best in customer service to make your journey with us as smooth as possible.


What is the Consumer Code? 

The Consumer Code was created by a number of home warranty bodies and it requires all Home Builders to follow and adhere to the guidelines it sets out. This is to ensure that all home buyers are guaranteed an agreed level of service.

The Code ensures that home buyers:

  • Are treated fairly
  • Know what service levels to expect
  • Are given reliable information to make informed decisions
  • Know how to access speedy, low-cost dispute-resolution arrangements if they are dissatisfied


Download a full copy of the latest 5th edition of the Code here. 

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